Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Personalised items cannot be returned.
Additional non-returnable items:
- Gift cards
- Ear rings
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Personalised items cannot be returned.
Additional non-returnable items:
- Gift cards
- Ear rings
- Personalised items (unless they're faulty, if so please contact us first before return)
To complete your return, we require a copy of your invoice (or your full name, post code and order number).
Please do not send your purchase back to the Manchester or Liverpool stores, it should be returned to our head office only.
To complete your return, we require a copy of your invoice (or your full name, post code and order number).
Please do not send your purchase back to the Manchester or Liverpool stores, it should be returned to our head office only.
If your item is faulty or damaged please do contact us first, before you return the item to us. You can either call us on 01257 413 293, or email us at store@catcafe.co.uk.
Refunds
Once your return is received and inspected, we will process your refund, and a credit will automatically be applied to your credit card or original method of payment, usually within 24-72 hours.
Shipping
To return your product, you should mail your product to: Cat Cafe Head Office, 23 Harpers Lane, Chorley, PR67AB, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item (unless the item is faulty or damaged, if so, please contact us first before returning). Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.